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Payment, Shipping and Returns

Always FREE shipping in the USA for orders $25 or more via first class mail!

We make shopping quick and easy!

Dana Rae Jewelry is a family business so you get secure, personal service, quick shipping and fast answers to your questions.

  • We accept ALL major credit cards, phone and Paypal payments securely.  We do not store any of your payment information or share it with anyone.
  • Most orders ship in 0-1 business days via USPS.  Some custom work may take a bit longer to create and we note this in the product descriptions.   
  • We offer everything from First Class to Express shipping options for the lowest priced or quickest delivery possible!  We also ship internationally to all Paypal approved countries.
  • If you are not happy with your purchase, return it in 14 days for no questions asked refund (instructions are below).
  • Need a rush order?  No problem!  Contact us and we can work with you to meet your deadlines.
  • Need to know more?  Read the long version which explains things in detail below.   Links to our FAQs and policies are at the bottom of the page.
  • If you have any questions, just contact us!

Here's the long version................


Payment Options
 
All electronic transactions are completed by CISP compliant providers.  We accept the following forms of payment through the online shopping cart:

1.     VISA, Mastercard, American Express or Discover - via secure SSL encrypted server.  The billing name and address must match the name and address for the card used.  USA orders only.

2.     PAYPAL -  Accepts both credit cards and electronic checks.  If you wish to pay by check, you must pay through PAYPAL.  All international orders must also pay via Paypal.  E-checks take about 4 days to clear Paypal.

3.    Will call with card number - Place your order online and call your card info to us directly.  A little extra security for those who don't like to enter credit card information on the internet.
 
Money orders - Please e-mail us if you would like to pay via money order.
 
Purchase orders - We do not accept purchase orders at this time.

Phone Orders: We recommend that you use the Will call with card option and place the order online so you can see shipping costs and check for clerical errors.  Credit card orders may be placed via telephone to (303) 369 -5507, between 9am - 5pm Mountain time.  Our normal business week is Mon-Fri.  We do try to take calls on weekends too.  If we are away, please leave a message at the beep and we will get back to you. 

After you place your order, you will receive an order confirmation e-mail at the address provided.  Save this e-mail as your receipt.  Be advised that if there is a problem with your payment and we are unable to contact you by both phone and e-mail, your order will be cancelled.  Dana Rae Jewelry also reserves the right to cancel any order that is deemed fraudulent or potentially fraudulent.

 


 
Shipping and Handling Options (U.S. only)

 All items are packed in boxes with tissue, bubble wrap etc. to protect them during shipment.  We ship USPS First Class, Priority, and Express mail on most items.  Only Express Mail has a guaranteed delivery time and is fully trackable.  All other delivery times are estimates. Orders do not ship on weekends or postal holidays and may take longer during peak mail season.  Delivery times below are for transit only.  Please be sure to add additional time for item creation and processing.  Some handcrafted designs may have a waiting period so be sure to check item descriptions or the completion times below.

Please note:  Shipping fees calculated by the shopping cart cover insurance, handling and processing costs, the packing materials (tape, labels, boxes, gas etc.) and the actual postage.  We do everything we can to keep your costs low!
 
Express Mail- takes 1-2 days to be delivered once mailed.  The only mail class with a guaranteed delivery date.  Includes free insurance.  You must be present for delivery.  They will make 2 attempts to deliver your package.  Then hold it for five days before returning to us.  Shipping fees are not refundable if your package is returned.
 
Priority mail - Takes an average of 2-4 postal business days to arrive once mailed.  This is not a guaranteed delivery time but its usually delivered in that time frame.  Includes free insurance.
 
First Class Mail - usually takes about 1 week or less to be delivered.  USPS states 1-2 weeks.  On rare occasions it could take a little longer.  Insurance fees are included in the cost.
 
Delivery Confirmation - Provided free of charge when available.  Delivery confirmation will tell you when a package has been delivered.  It does not always provide other tracking info.

International Shipping

We accept and ship orders from all Paypal approved countries.  All international shipments are made through USPS.  The shopping cart will calculate international shipping rates at checkout.  Please note that in most cases, we cannot track international shipments unless they are shipped Express.  We also cannot control the length of time a package spends in customs.  Because of this, we cannot guarantee delivery times for international mail.  You must agree that our electronic postage record is sufficient proof of mailing.  You must also accept responsibility for the package and any and all customs fees or VAT that may be charged by your postal service (we have no way of knowing if any such fees will be charged so check with your post office if this is a concern).  We will not mark packages as "gifts". 
 

2017 USPS Shipping Holidays- Orders will not ship out on these days:

Monday, January 2 - New Year’s Day (observed)

Monday, January 16 - Martin Luther King Jr. birthday

Monday, February 20 - Washington’s Birthday

Monday, May 29 - Memorial Day

Tuesday, July 4 - Independence Day

Monday, September 4 - Labor Day

Monday, October 9 - Columbus Day

Friday, November 10 - Veterans Day (observed)

Thursday, November 23 - Thanksgiving Day

Monday, December 25 - Christmas Day




Shipping Insurance:
 
Insurance claims cannot be processed by USPS until 30 days have passed from time of mailing.
 

 
Return Policy

My work is guaranteed 100%!  If you are unhappy in any way with your purchase, simply e-mail or call us for a return authorization within 14 days from receipt of your order.  Items must be in their original, undamaged condition (including jewelry pouches or boxes) for a no questions asked refund of the item cost.  Personalized or custom items are eligible for exchange or store credit only.  Refunds will not be given for unauthorized returns or returns postmarked after 14 days from receipt.  Please inspect your items well when you receive them.
 
If you experience breakage etc. within 14 days from receipt of your order, please contact us.  We will work out an arrangement to return the item for replacement or refund.  Breakage resulting from obvious mistreatment above and beyond regular use during this time should not be returned.
 
Shipping and handling fees are non-refundable unless the return is due to our error or irregular craftsmanship. 

Repairs or resizing:  We understand that accidents happen.  There is no such thing as an indestructable piece of jewelry or sculpture.  Should you break a well loved item and would like it repaired, please e-mail us.  We will see what we can do for you.  After the 14 day return period, repairs may be free or there may be a charge depending on what needs to be done.  You will be responsible for postage and possibly material costs.  Resizing costs will be discussed via e-mail.  We do not repair or resize items bought from other companies.
 

 
Estimated Shipping & Completion Times (as of 01/01/15)
  
  • Most items are ready to go and ship out fast in 0-1 business days.  This includes orders consisting of wristbands, charms, beads, vintage or antique designs, costume jewelry pieces (stretch and charm bracelets etc.) or non-custom jewelry designs.  Anything with a longer waiting period is noted in the item descriptions.   
  • Dana's Polymer Clay, Original, Handbeaded or Handpainted/Hand enameled, Custom requests, or Sizeable jewelry designs:  Only items with purchasing links are available and many are created on demand.  Most available designs are shipping out in 1-10* business days.  If you have a deadline, be sure to let us know in your order comments.  Otherwise be sure to allow enough time for creation and transit.
  • If you order products that have different estimated shipping times (for example wristbands ship immediately but there might be a waiting period for your custom earrings) we will hold your entire order until all items are completed.
  • If the wait on any order will be longer than three weeks, we will e-mail the estimated completion time for your approval before final processing.  
 
Since this is a large website and many pages are still being updated to reflect the items unavailable due to the move, please let us know if you are unsure if an item will be shipped.  We will also e-mail you if you happen to order an item that is temp. not being created.
 
Please keep in mind that these dates are estimates and are subject to change.  If you need the item shipped by a certain date, please indicate the date in the comments section of your order.  I'll do my best to get it to you in time!   Any questions?  Just e-mail me!