Dana Rae Jewelry is a family business so you get secure, personal service, quick shipping and fast answers to your questions.
- We accept ALL major credit cards, phone and Paypal payments securely. We do not store any of your payment information or share it with anyone.
- Most orders ship in 0-1 business days via USPS. Some custom work may take a bit longer to create and we note this in the product descriptions.
- We offer everything from First Class to Express shipping options for the lowest priced or quickest delivery possible! We also ship internationally to all Paypal approved countries.
- If you are not happy with your purchase, return it in 14 days for no questions asked refund (instructions are below).
- Need a rush order? No problem! Contact us and we can work with you to meet your deadlines.
- Need to know more? Read the long version which explains things in detail below. Links to our FAQs and policies are at the bottom of the page.
- If you have any questions, just contact us!
1. VISA, Mastercard, American Express or Discover - via secure SSL encrypted server. The billing name and address must match the name and address for the card used. USA orders only.
2. PAYPAL - Accepts both credit cards and electronic checks. If you wish to pay by check, you must pay through PAYPAL. All international orders must also pay via Paypal. E-checks take about 4 days to clear Paypal.
Phone Orders: We recommend that you use the Will call with card option and place the order online so you can see shipping costs and check for clerical errors. Credit card orders may be placed via telephone to (303) 369 -5507, between 9am - 5pm Mountain time. Our normal business week is Mon-Fri. We do try to take calls on weekends too. If we are away, please leave a message at the beep and we will get back to you.
After you place your order, you will receive an order confirmation e-mail at the address provided. Save this e-mail as your receipt. Be advised that if there is a problem with your payment and we are unable to contact you by both phone and e-mail, your order will be cancelled. Dana Rae Jewelry also reserves the right to cancel any order that is deemed fraudulent or potentially fraudulent.
All items are packed in boxes with tissue, bubble wrap etc. to protect them during shipment. We ship USPS First Class, Priority, and Express mail on most items. Only Express Mail has a guaranteed delivery time and is fully trackable. All other delivery times are estimates. Orders do not ship on weekends or postal holidays and may take longer during peak mail season. Delivery times below are for transit only. Please be sure to add additional time for item creation and processing. Some handcrafted designs may have a waiting period so be sure to check item descriptions or the completion times below.
Please note: Shipping fees calculated by the shopping cart cover insurance, handling and processing costs, the packing materials (tape, labels, boxes, gas etc.) and the actual postage. We do everything we can to keep your costs low!
Monday, January 2 - New Year’s Day (observed)
Monday, January 16 - Martin Luther King Jr. birthday
Monday, February 20 - Washington’s Birthday
Monday, May 29 - Memorial Day
Tuesday, July 4 - Independence Day
Monday, September 4 - Labor Day
Monday, October 9 - Columbus Day
Friday, November 10 - Veterans Day (observed)
Thursday, November 23 - Thanksgiving Day
Monday, December 25 - Christmas Day
My work is guaranteed 100%! If you are unhappy in any way with your purchase, simply e-mail or call us for a return authorization within 14 days from receipt of your order. Items must be in their original, undamaged condition (including jewelry pouches or boxes) for a no questions asked refund of the item cost. Personalized or custom items are eligible for exchange or store credit only. Refunds will not be given for unauthorized returns or returns postmarked after 14 days from receipt. Please inspect your items well when you receive them.
Repairs or resizing: We understand that accidents happen. There is no such thing as an indestructable piece of jewelry or sculpture. Should you break a well loved item and would like it repaired, please e-mail us. We will see what we can do for you. After the 14 day return period, repairs may be free or there may be a charge depending on what needs to be done. You will be responsible for postage and possibly material costs. Resizing costs will be discussed via e-mail. We do not repair or resize items bought from other companies.
- Most items are ready to go and ship out fast in 0-1 business days. This includes orders consisting of wristbands, charms, beads, vintage or antique designs, costume jewelry pieces (stretch and charm bracelets etc.) or non-custom jewelry designs. Anything with a longer waiting period is noted in the item descriptions.
Dana's Polymer Clay, Original, Handbeaded or Handpainted/Hand enameled, Custom requests, or Sizeable jewelry designs: Only items with purchasing links are available and many are created on demand. Most available designs are shipping out in 1-10* business days. If you have a deadline, be sure to let us know in your order comments. Otherwise be sure to allow enough time for creation and transit.
If you order products that have different estimated shipping times (for example wristbands ship immediately but there might be a waiting period for your custom earrings) we will hold your entire order until all items are completed.
- If the wait on any order will be longer than three weeks, we will e-mail the estimated completion time for your approval before final processing.